Privacy Policy
Last updated: 1 May 2026
Augential Pty Ltd, trading as Augential ("we", "us", "our"), is committed to protecting the privacy of personal information we collect, hold and handle. This Privacy Policy describes how we manage personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
1. Information we collect
We collect information you provide when using the Audit Agent platform, including account details (name, email, role), broker and policy data uploaded by your licensee, documents stored against compliance reviews, and audit logs of activity within the platform. We also collect technical information such as IP address, browser type and access times.
2. How we use your information
We use information to:
- Provide and operate the Audit Agent service for your licensee;
- Run automated compliance checks against the data you supply;
- Authenticate users and protect against unauthorised access;
- Send transactional notifications (login codes, action item alerts);
- Comply with legal obligations and respond to lawful requests.
3. Disclosure
We do not sell personal information. We disclose information to subprocessors strictly to operate the service (cloud hosting, transactional email, AI inference providers processing redacted check inputs). All subprocessors are bound by data protection obligations consistent with this policy.
4. Data location and retention
Customer data is hosted in Asia-Pacific regions. We retain audit data for the period required by your licensee's record-keeping obligations under the Corporations Act 2001 and ASIC Regulatory Guides applicable to AFSL holders.
5. Security
We use AES-256-GCM encryption for sensitive credentials at rest, TLS in transit, role-based access control, audit logging on all administrative actions, and rate limiting on authentication endpoints. No system is perfectly secure; we will notify affected users and the OAIC of eligible data breaches as required by the Notifiable Data Breaches scheme.
6. Your rights
You may request access to, correction of, or deletion of personal information we hold about you. Where data is held on behalf of your licensee, requests may be referred to them as data controller. To make a request, contact us at the address below.
7. Contact
Privacy enquiries and complaints: privacy@augential.com. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner at oaic.gov.au.